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Puripets

At Puripets, we offer free standard shipping on all orders — no minimum purchase required. We want your fountain to arrive quickly, safely, and in perfect condition.

Below you'll find everything about delivery times, tracking, costs, and what to do if something goes wrong.

Shipping Times & Tracking

We currently ship across Spain and the rest of the European Union.

Estimated delivery times:

•     Spain (mainland): 2–5 business days

•     Rest of the European Union: 4–8 business days

As soon as your order ships, you'll receive an email with a tracking link. Please allow up to 72 hours for the first tracking updates to appear after dispatch.

Shipping Costs

•     Free standard shipping on every order — no hidden fees at checkout.

•     The price you see at checkout is the price you pay.

Packaging

Every order is packed carefully and protectively so that your fountain arrives in perfect condition.

Taxes & Duties

All prices shown on our site include VAT where applicable.

•     For orders delivered within the European Union, there are no additional customs duties or import taxes — the price at checkout is final.

•     For any orders delivered outside the EU, import duties or local taxes may apply on arrival and are the responsibility of the recipient.

Address Accuracy

Our fulfilment process starts soon after you place your order, so please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible at hola@getpuripets.com and we'll help if your order hasn't shipped yet.

Please note that we cannot be held responsible for:

•     Delays caused by the courier or customs once the order has left our warehouse.

•     Orders that are returned or undeliverable because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us within 30 days of the shipping date at hola@getpuripets.com. After 30 days, courier tracking data may no longer be available for investigation. We'll always do our best to find a fair and quick solution.

Damaged or Defective Items

Every Puripets fountain is checked before dispatch and packed to arrive safely. Please inspect your order when it arrives. If anything arrives damaged, defective, or incomplete, contact us within 48 hours at hola@getpuripets.com with a photo, and we'll arrange a free replacement.

Questions?

Need help or have a question about your delivery? Our Customer Care team is here for you — contact us anytime at hola@getpuripets.com.