Simply unplug the pump, empty the water, and wash the fountain with warm, soapy water once a week. It has no hard-to-reach corners and, being made of stainless steel, is extremely easy to clean. It takes less than 5 minutes to clean by hand, or you can put it in the dishwasher if you prefer.

Don't worry! Cats are naturally curious and love running water, so they'll most likely start drinking right away. Even if they're picky eaters. And if they don't, we offer a 365-day money-back guarantee. Just contact us and we'll sort it out.

No, the Doggy Fountain™ is built with a sturdy, non-slip base and a solid stainless steel body. It stays in place even for large, playful cats.

With a full charge, the battery can last up to 30 days, depending on the selected mode and how often your pet uses the fountain. For added convenience, the fountain can also be used plugged in permanently, so you never have to worry about running out of battery. This gives you the flexibility to use it wirelessly for a clean, cable-free setup, or keep it plugged in—whatever best suits your home and your pet's routine.

It traps hair and debris so they don't remain in the water. It removes odors and impurities for better-tasting water. It reduces heavy metals and contaminants. It increases oxygen in the water to keep it fresher. This filtration process helps remove up to 99.9% of impurities, giving your dog clean, healthy water every time they drink.

Here's everything you'll receive with your order: Cat Fountain™ – premium stainless steel fountain; Water pump – quiet and durable; High-quality gift box – sturdy and stylish; Replacement filters – to keep the water fresh and clean; User manual – easy installation and care instructions; 2 FREE filters

We stand behind our fountain, seriously. That's why your fountain comes with a 5-year warranty covering manufacturing defects and material issues under normal use. If something isn't working properly, you won't have to fix it yourself. Simply contact our support team, and we'll take care of it quickly and easily. Because when it comes to your cat's water and health, peace of mind is key.

Do you have any questions or need help? We're here to help. Email us at info@selenepets.com or simply click here to contact our support team. We typically respond within 24 hours.

To keep your cat's water fresh and clean, we recommend changing the filters every 30 days. Regular filter changes help remove saliva, food particles, and other impurities that can build up over time, so your cat always has access to clean, great-tasting water.

You shouldn't have to worry about your cat suddenly stopping drinking water. That's why the fountain is built with a high-quality, long-lasting pump and premium materials designed for everyday use. And in the unlikely event that something does go wrong, our 5-year warranty offers complete coverage. Simply contact our support team, and we'll take care of everything quickly and easily. With a robust pump, stainless steel construction, and a long-term warranty, the last thing you should have to worry about is the fountain breaking down.

No! Unlike plastic, stainless steel resists the buildup of bacteria and slime. The included carbon filters keep the water fresh and clean for longer.

Yes, tap water is perfectly suitable for your cat's water fountain. However, for optimal performance and to reduce mineral deposits, it is recommended to use filtered or purified water whenever possible. The fountain's built-in filtration system will help remove impurities from tap water, and using pre-filtered water can extend the life of the filters and reduce maintenance. Remember to replace the filter cartridges every 2 to 4 weeks for best results.

Step 1: Insert the filter into the designated slot. Step 2: Fill the stainless steel bowl with fresh, clean water. Step 3: Turn it on and you're done! Your cat now has constant access to clean, filtered water! Total preparation time: Less than 2 minutes.

Yes! The Doggy Fountain™ is perfect for multi-cat households. Its large capacity provides plenty of fresh, running water so multiple cats can drink throughout the day without constant refills. For multi-cat households, the larger capacity option helps ensure everyone stays hydrated with clean, filtered water. 💧

Within 30 minutes or 365 days... If you're not satisfied as a customer, we'll refund your money, no questions asked.

We offer tracked shipping on all orders. All orders are processed by our meticulous logistics team within 24 business hours. We are currently experiencing a high volume of orders, so delivery times, depending on your location, range from 6 to 10 days. We have simplified the product return process as much as possible. Simply contact us and we'll take care of everything.